Our relationship with you is very important to us and we are committed to protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about The Duluth Experience and related products and services. We understand that it is a privilege for us to be trusted with your personal information. To get full access to our services, we ask you to give us information that we understand is very important to you. Therefore, we want you to know exactly what information is collected, why we collect it, and how we protect it.
This policy covers only the information collected on the www.theduluthexperience.com domain. Sites that link to or from our site are not covered by this policy. We encourage you to read the privacy policies of every site that you visit.
The Information We Collect
This policy refers to all information collected on the www.theduluthexperience.com domain. On our site, there are pages where we ask you to enter information in order to receive specific services. When you register we will collect personally identifiable information from you that may include your name, email address, billing address, phone number and credit-card information.
How We Use This Information
When you first register with us on the www.theduluthexperience.com domain, we ask for your email address and your name. Once you supply this information and opt-in for marketing communications, you will be able to receive emails promoting content for our issues, important information about our site, or other offers and promotions. All information sent via email will come directly from The Duluth Experience, and you may call us or use the unsubscribe link in your email to remove your address from our list at any time. We will never sell or rent your information to anyone else. All information on current and former guests is retained in our database solely for customer service and accounting purposes.
Sharing and Disclosure of Information
Credit/Debit Card Information
Credit/debit card information is never shared with outside parties for promotional or other purposes. When you purchase our services, we will ask for your billing address, your phone number, email address and credit/debit card information. This will be used only to process your order. Your phone number and/or email address will be used only in the event of a problem. We will not share your credit/debit card information with anyone else.
Website Use & Navigation
Each time a user visits our website, certain use and navigation information is collected by our servers. This information is aggregate and anonymous. It gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. This site uses IP addresses to analyze trends, administer the site, track users’ movements inside the site, determine which site referred users to us, and gather very general demographic information. IP addresses are not linked to personally identifiable information.
We periodically survey our guests and catalog requesters for their tour interests and related travel patterns. We encourage you to complete these surveys because: a) they provide us with information that helps us improve the types of tours we offer; and b) they help us direct specific messages to you that you may find most interesting. Your participation in these surveys is always voluntary.
If and when you choose to participate in these optional surveys, you may also receive special offers via email. If you would rather not receive these special offers, simply email firstname.lastname@example.org to cancel at any time. Any information you give us by taking part in a survey will be treated with the same strict concerns for privacy as all member information is treated.