Updates On Tour Availability, Cancellations, and Booking
Here is a brief synopsis (as of Monday, March 16th) with details below:
- We have suspended all tour operations through April 12th as a result of precautions taken to reduce the impact of COVID-19 to our guests, our team, and our partners in the community. [MORE INFO]
- We are booking tours for this summer and we’ll need your support this year – more than ever. [MORE INFO]
- We have updated our cancellation policy to provide added flexibility in this time of uncertainty. [MORE INFO]
Summer Bookings Available
There is no doubt about it, the travel industry is being substantially impacted by the COVID-19 pandemic. Rest assured that we are doing everything in our power to protect our team, our guests, and our partners in the community. Over the past week, our team has implemented a variety of procedures to improve our ability to deliver on our promise to put preserve our guest experience.
It’s important for you to know that our summer bookings are still available. Even though we have modified our immediate tour calendar, we are excited and ready to dive into summer with a great lineup of tour options. It’s also important for us to be honest with you… as a small business we depend on future sales from guests like you. We hope that you will make your summer plans with us in the next weeks as a show of support for our mission and our team.
Tour Operations Suspended Through April 12th
On Monday, March 16th we suspended brew tour operations through April 12th. On Thursday, March 19th we suspended our city tours and adventure tours as well. We determined that this was the best move that we could make to ensure the safety of our guests, our teams, and our community. We will continue to monitor the situation and we are optimistic that brew tours will resume in April. We are working with all currently booked guests to provide easy rescheduling, vouchers for future tours, or refunds. Please stay tuned for additional updates.
Added Precautions To Keep Guests Safe
The Duluth Experience is confident in our steps to address the COVID-19 outbreak and it is important to fill you in on our prevention plan. We have always operated our tours as small group activities to provide a better experience and a higher level of customer service. Our operations have always included proactive measures designed to keep our team, our guests, and our business partners safe. In response to the recent spread of COVID-19, we have reviewed the CDC website for updates to their Environmental Cleaning and Disinfection Recommendations and other “best practices” and are following them accordingly.
Specifically, we have increased the frequency of cleaning for common surfaces on our tour buses/vans before and after guest departure at each stop with approved cleaning products.
Hand sanitizer is now available to each guest as they enter our tour buses/vans. In addition, we are urging our guests to use common disease transmission preventative measures and to follow CDC guidelines:
- Cover your cough/sneeze with tissues.
- Wash your hands frequently before eating, after sneezing, and after restroom use.
- Refrain from touching your mouth, nose, and eyes.
Finally, we are asking guests (and guides) to stay home if they are feeling unwell. Under this scenario, we are urging guests to reschedule their tour with no questions asked.
Updated Cancellation Policy
We have temporarily modified our cancellation policy in light of concerns resulting from the COVID-19 outbreak. First and foremost, we are easing our cancellation policy so that anyone calling to cancel as a result of illness or concerns related to COVID-19 will be rescheduled. If that is not possible, cancellations more than 24 hours in advance will receive a full refund. Folks who call to cancel as a result of illness or concerns related to COVID-19 less than 24 hours in advance will not be given a refund but they will be given a tour voucher that they will be able to use between now and October 31st. If needed, we will modify this policy but at least it gets us all on the same page and (hopefully) eases the concerns that our guests have.
If there is a cancellation need, we hope that you will work with us to reschedule your tour for a later date. Thank you.